Touchwood Security Limited can supply door supervisors to pubs, clubs, corporate events and private functions. We will supply an experienced head door supervisor, a deputy-head door supervisor where required and enough door supervisors to adequately and safely staff your venue at all times.

To ensure work is carried out to the highest standard, unannounced onsite spot checks will be carried out by Touchwood Security Limited to ensure all Door Supervisors are acting and working to the correct moral, ethical and enthusiastic standard. Touchwood Security Limited will also complete a clerical audit at this time.

In the event an incident occurs which may require further investigation, all door supervisors are supplied with pocket note books to allow immediate and accurate records to be written. A full “incident report” will be completed under instruction from either the head door supervisor or venue management. Duplicate records will be retained by both the venue management & Touchwood Security Limited.

In the event of alarm activation at your property, our team of experienced personnel will take the call from your alarm company, rather than you, your friends, neighbours or work colleagues.

Upon receipt of a call we will issue one of our response officers with the set of keys for your property, together with instructions previously written in conjunction with you during our initial survey of the property.

Assuming that there is nothing obviously wrong with the outside of your property, our response officer will enter the building and silence the alarm. If on our arrival the property shows signs of intrusion, Police assistance would be sought and the property would only be entered with the company of Police Officers.

Our Officer will examine the area of the activation, if possible the problem would be rectified, the alarm system reset and the property re-secured. If the alarm system cannot be reset, the alarm company would be contacted for an out of hours engineer to repair the fault. At no time will the property be left unattended.

When we have finished on site, a written report will be completed highlighting the time of the alarm activation, what we found, our possible resolution to the incident and when we left site. A detailed follow up report will be supplied to our customer the following working day.